Privacy Policy
Clear information about the data we use to welcome you, support you and respond to your requests.
Data Controller
5T Fitness Complexe determines how personal data collected through the website, contact requests, bookings and member relationships is used.
Address: Douala, Yassa, Cité SAD-Mailles 19 and 22. Telephone: +237 699 00 79 11.
Data We Process
Depending on how you use our services, we may process your contact details, requests, fitness goals, information required for your membership or payment, and technical data essential to the operation of the website.
A photo or testimonial is collected and published only when you choose to participate and after approval.
How We Use Your Data
This information is used to respond to your requests, arrange a visit or session, manage the member relationship, provide administrative follow-up and secure our services. Promotional content featuring your image or testimonial requires your consent.
We do not sell your personal data or use it for targeted advertising without informing you beforehand.
Recipients and External Services
Access is limited to authorised team members and technical providers strictly necessary for operating, hosting, paying for or maintaining the services.
Some external content, such as a map, may send technical data to its provider when loaded. Please also read our cookie policy.
Retention and Security
Data is retained for as long as necessary for the stated purpose, then deleted or archived when required for administrative, accounting or evidentiary obligations.
Organisational and technical measures are applied to limit unauthorised access, loss and misuse. As no system can provide absolute security, please report any suspected incident promptly.
Your Rights
You may request access to, correction or deletion of your information, object to certain uses, or withdraw consent previously given. Identity verification may be required to protect your data.
You can submit your request to reception by calling +237 699 00 79 11. We will respond within a reasonable time considering the nature of the request.
Children’s Data
Information about a child must be provided by their legal representative or with their authorisation where required. It is limited to organising the activity and protecting the child’s safety.
Contact and Updates
This policy may change as our services or practices evolve. The date displayed at the top of the page identifies the version currently in force.
If you have any questions, contact 5T Fitness Complexe or speak directly to reception.